Refund and Returns Policy

Conmaret wants customers to receive the correct construction materials in good condition. Please inspect every order at delivery and contact us quickly if there is a problem.

Return Eligibility

Damaged, incorrect, or missing items should be reported as soon as possible after delivery.
Standard stocked items may be considered for return if they are unused, unopened where applicable, and in resalable condition.
Items that have been installed, mixed, cut, custom ordered, specially sourced, or damaged after delivery may not be eligible for return unless they were defective or supplied incorrectly.

How to Request a Return

Contact Conmaret with your order number, product name, phone number, and photos of the issue where relevant.
Our team will review the request and confirm whether the item can be returned, exchanged, replaced, or refunded.
Approved returns must be sent back or collected in the condition agreed with Conmaret.

Refunds and Exchanges

Approved refunds are processed after the returned item is inspected. Refund timing depends on the payment method and bank processing time. Where appropriate, Conmaret may offer replacement, exchange, store credit, or refund.

Delivery and Return Costs

If Conmaret supplied the wrong or damaged item, we will help arrange the correction. If the return is requested for another reason, transport or handling costs may be deducted or charged separately.